Refund policy

All jewellery is custom made by hand, therefore there are no refunds or exchanges given for change of mind.

Please check all details listed with the item before placing your order. We reserve the right to judge our own quality and we do our absolute best to send out to you the highest quality pieces.

If a piece of jewellery arrives damaged or broken, please contact us within 5 working days so that we can try to rectify this for you. Please note that I photograph items before they leave My studio for insurance purposes.

If there is an error on our part such as a spelling mistake on a customised piece we will replace the item for you.

We cannot remake or refund without being in receipt of the original item with the exception of any items sent by us that have been lost in the post.

You can arrange returns via the Facebook messaging service or by emailing Manxdnajewellery@gmail.com within 5 business days.
However, Manx DNA jewellery will not be held responsible for the following:

If a product has been modified, changed or repaired by someone other than Manx DNA jewellery.

Any faults or defects from wear and tear or lack of proper care and cleaning.

Any defects resulting from neglect, accidental damage or misuse 

Any irregularities in the settlement of inclusions within the resin. This includes any colour, glitters or shimmers.